Job Details for "Technical Support - Microsoft Exchange / Messaging / Active Dir"

	Reference BBBH217 Job Role Information Technology, Technical Support Salary £18,000 to £24,000 pa Town/City City of London Region London Contract Type Permanent

	Job Description Technical Support - Microsoft Exchange / Messaging / Active Directory Central London Competitive Salary dependent upon experience Our Client Our client manages complex messaging services to a globally recognized customer base and has won a number of prestigious awards. The Role The role requires excellent interpersonal and communication ability as well as a good understanding of IT systems and technologies. Our client’s First Contact Team acts as the initial contact point for their customers and team members are expected to demonstrate a confident, professional response to requests for IT support. Duties of this role include: 1 Logging, Prioritising, and Impact Assessing new Incidents / Problems within strict SLA timelines. 2 Answering incoming telephone calls within the Service Management Centre. 3 Managing and reacting to Event Management alerts, logging them on the system and assigning them to appropriate Engineers. 4 First level fix - troubleshooting low impact and low priority Incidents prior to escalation to the Escalations team. 5 Involvement Project's delivered by the Service Management Centre including high profile Data Migration tasks. 6 A good level of knowledge around Microsoft Exchange (2003, 2007 and 2010), Active Directory and Windows Server Operating Systems (2003 / 2008). 7 A good understanding of Messaging – including protocols, and a basic knowledge of typology. 8 An excellent telephone manner and strong customer service skills. 9 Ability to react appropriately in all situations and to work well under pressure 10 Ability to liaise and effectively communicate with technical clients 11 A desire to continually develop within the IT industry and to progress into our client’s backline Escalations team and/or Consulting Candidates are required to have the following skill's: Awareness of ITIL and Symantec Enterprise Vault is desirable but not essential.

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